UNIQUE SERVICES

HVAC • PLUMBING • ELECTRICAL

Callback Desk · Call scripts, objection responses, and lead reference sheets
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01 · Core outbound pitch

Unique Services Callback Script

The Opening & Courtesy

“Hi [Client Name], this is [Your Name] calling you back from Unique Services. I'm reaching out out of pure courtesy because I previously held an exclusive offer open for you, and I want to make sure you don't miss out on it. To be completely upfront, I am absolutely not asking you for any money today.”

The Value Hook

“Let me ask you: if saving $2,000 was worth just 20 minutes of your time, would you mind helping me help you out? It’s always smart to know your options and have a backup plan ready, just in case your A/C gives out unexpectedly.”

The Rebuttal / Lowering Guard

“Right now, you have a fantastic opportunity to lock in these savings. It is 100% free, involves zero contracts, and carries zero obligation. Objectively speaking, does saving $2,000 sound good to you? I went out of my way to see if I could offer you this special deal.”

The Firm Close

“You have absolutely nothing to lose here—the only thing you stand to lose is that $2,000 discount if we don't lock it in. It's a complete no-brainer. It takes less than 20 minutes once we're on the line, and I will walk you right through it step-by-step. So real quick, what day and time works best for you today to get this set up? Our service specialists are active and open all the way up until 8:00 PM tonight so we can get this handled for you today.”

02 · Common objections

Live Rebuttals

“My system is 15 years old but it works completely fine!”

“I am glad to hear it is working well! That means you have a durable unit. But looking at it objectively, at 15 years old, that system is living on borrowed time. Units built 15 years ago are vastly less energy-efficient than modern models, so you are likely overpaying significantly on your monthly power bills just to keep it running. Because your unit is over 8 years old, it fully qualifies for this exclusive $2,000 credit. Since it is running fine today, this is actually the absolute perfect time to check your options with zero pressure, before a sudden breakdown forces you into an emergency purchase at full price. We have tech routes open TODAY—we work all the way up until 8:00 PM tonight. Would you prefer a quick 20-minute spot this afternoon or closer to the evening?”

“I don't have time right now / I'm busy.”

“I completely respect your busy schedule, and that is exactly why I am reaching out. It takes less than 20 minutes for our specialist to walk you through how to secure your $2,000 savings credit with zero contracts or commitments. Since we run active lines right up until 8:00 PM today, I can easily slot you in right after your work day wraps up or during your evening downtime. Would a quick slot around 5:30 or closer to 7:00 PM work better to get this handled for you today?”

“Can you just call me back next week / some other day?”

“I can certainly make a note of that, but to be completely transparent, these $2,000 credit allocations change daily and I can only guarantee this specific deal if we get you locked into our schedule today. It costs you absolutely nothing, there is zero obligation, and it takes just 20 minutes. Let's grab a quick time before our 8:00 PM cutoff tonight so you don't lose that money. Do you have 20 minutes open at 4:30 or closer to 6:30 today?”

These statements are reproduced from the supplied script; verify offer terms, savings, eligibility, and availability before using them with customers.

03 · Lead directory

Unique Services Outbound Call Lead Directory

ClientPhone number(s)Original disposition / status notes
Glenn Bowlin239-910-4534
239-994-4316 (Primary)
205 Naples Ave. 10/18 Aor (No Contact)
Richard Gill239-848-3739Aor (No Contact). Rescheduled for 10/4 (No Contact)
Barber William239-848-9083For 10/4 (No Contact)
Jacqueline Collin239-318-5465Tun-up 9/25
Lee Patil239-502-666610/22 (No Contact)
Likenson Vernet[No Number Listed]Tune up 9/19
Janice Vorney239-440-6346Aor 9/24 (No Contact)
Maria Lee239-839-6551 or 6511Aor
Eddy Jocelin239-839-565Aor (No Contact)
Denis Mistral239-849-5816Aor (From recall sheet / Not Confirm)
Thames Shields239-383-0060Aor 9/13
Carolyn Olstead239-383-0060
239-747-4076
[New Entry From List 2]
Martha Williams239-657-3710
239-290-6491 (Primary)
(No Contact)
Vernon Givens239-655-78338/27 (No Contact)
Maria Avetia239-223-59428/11 (No Contact)
Derick Davis239-888-6824(No Contact)
Kay Fillmore270-585-80708/18 (No Contact)

Names, numbers, and notes are kept as written in the Unique Services PDF, including apparent typos or uncertain entries.

04 · Original callback sheet

Refined Call-Back Pitch Script (20 Minutes)

The Opening & Courtesy

“Hi [Client Name], this is [Your Name] calling you back. I'm reaching out out of pure courtesy because I previously held an exclusive offer open for you, and I want to make sure you don't miss out on it. To be completely upfront, I am absolutely not asking you for any money today.”

The Value Hook

“Let me ask you: if saving $2,000 was worth just 20 minutes of your time, would you mind helping me help you out? It’s always smart to know your options and have a backup plan ready, just in case your A/C gives out unexpectedly.”

The Rebuttal / Lowering Guard

“Right now, you have a fantastic opportunity to lock in these savings. It is 100% free, involves zero contracts, and carries zero obligation. Objectively speaking, does saving $2,000 sound good to you? I went out of my way to see if I could offer you this special deal.”

The Firm Close

“You have absolutely nothing to lose here—the only thing you stand to lose is that $2,000 discount if we don't lock it in. It's a complete no-brainer. It takes less than 20 minutes once we're on the line, and I will walk you right through it step-by-step. So real quick, what day and time works best for you tomorrow to get this set up?”

Original lead directory

ClientPhone number(s)Handwritten notes / original status
Glenn Bowlin239-910-4534
239-994-4316 (Primary)
205 Naples Ave. 10/18 Aor (No Contact)
Richard Gill239-848-3739Aor (No Contact). Rescheduled for 10/4 (No Contact)
Barber William239-848-9083For 10/4 (No Contact)
Jacqueline Collin239-318-5465Tun-up 9/25
Lee Patil239-502-666610/22 (No Contact)
Likenson Vernet—Tune up 9/19
Janice Vroney239-440-6346Aor 9/24 (No Contact)
Maria Lee239-839-6551 or 6511Aor
Eddy Jocelin239-839-5615Aor (No Contact)
Denis Mistral239-849-5816Aor (from my recall list) Not Confirm.
Thomas Shields239-383-0060Aor 9/13
Carolyn Olstead239-383-0060
239-747-4076
Page 2 List
Martha Williams239-657-3710
239-290-6491 (Primary)
(No Contact)
Vernon Givens239-695-78338/27 (No Contact)
Maria Avetia239-223-59428/11 (No Contact)
Derick Davis239-888-6824(No Contact)
Kay Fillmore270-585-86708/18 (No Contact)
05 · Source notes

Raw Notepad Original Reference Notes

“Call back everyone, let them know out of courtesy I held there offer. Not Asking for any money. If $2000 is wort 20 minutes of your time would you mind helping one another out? Wouldn't it be nice to know just incase your A/C does You have a fantastic oppurtunity to save Money, its Free, Zero Contracts, Zero Obligation. Objectively Speaking does Savings $2000 sound good? I went out and asked if I could offer youthe some deal, so real quick what day and time is great for you. You have nothing to loose, the only Thing you have to loose is $2000. No Brainer. 20 minutes Where done, I will walk you right through it!”

The two supplied PDFs contain slightly different spellings, phone digits, names, and wording. This page keeps each source version in its own section rather than silently reconciling the differences.